Terms of Service

1. The Service

ReplyHero provides an AI assistant that businesses embed on their websites to answer questions, capture leads, and schedule appointments, plus related tools for managing those leads and appointments.

2. Your account

You are responsible for the accuracy of the information you provide, for maintaining the security of your login, and for all activity under your account. You must be authorized to act on behalf of the business you register.

3. Acceptable use

• Do not use the Service to send spam or to contact people who have not consented or who have opted out.
• Do not upload unlawful content, or content you do not have the right to use.
• Do not attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service.
• You are responsible for ensuring the business information and messages you configure are accurate and lawful.

4. AI-generated content

The assistant generates responses based on the information you provide. While it is designed to answer only from your approved business information, you are responsible for reviewing how it represents your business. The Service is provided to assist, not to replace, your professional judgment.

5. Third-party services

The Service integrates with third parties (such as Google Calendar, Stripe, and email providers). Your use of those integrations is also subject to their terms. Connecting them is optional and within your control.

6. Billing

Paid plans are billed through our payment processor. Fees are described at signup. You can manage or cancel your subscription from your billing settings; access continues until the end of the paid period.

7. Disclaimers

The Service is provided “as is” without warranties of any kind. We do not guarantee that it will be uninterrupted, error-free, or that it will produce any particular business result.

8. Limitation of liability

To the maximum extent permitted by law, ReplyHero will not be liable for any indirect, incidental, or consequential damages, or for any loss of data, revenue, or profits arising from your use of the Service.

9. Termination

You may stop using the Service at any time. We may suspend or terminate access if these Terms are violated or as needed to protect the Service or its users.

10. Changes

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

11. Contact

Questions about these Terms? Email support@myreplyhero.com.